How our Support Team Contributes to Product Launches

Launching a model new perform is an thrilling time at Buffer. It's the finish results of days, weeks and customarily even months of the work that goes into developing one factor new. There's quite a few pleasure and fairly a bit to have enjoyable. It is usually an enormous time for our Support workers. A product launch can generate loads of conversations with our prospects. We want to be ready to take care of that ticket amount, shortly reply any questions on any nuance of the model new perform, and efficiently channel options to the product teams that constructed it.Launching a model new perform usually is a step into the unknown — our prospects are inventive and might use our product in strategies we didn't anticipate and ask questions for which we didn't put collectively options. In some edge-case conditions, they might uncover bugs we didn't study or have good suggestions for future iterations of the perform that we would add to our product roadmap.Now we have now refined a course of for engaged on launches, ensuring that the associated people from the product, help, and promoting teams come collectively to work on the launch plan. On this put up, we'll share just a bit a...